Troubleshooting Server Errors When Saving Posts

Learn how to fix server errors that appear when saving or scheduling posts in Publlish — including what causes them, how to resolve them, and when to contact support.

If you get a server error when trying to save or schedule a post in Publlish, it usually falls into one of a small number of categories — and most have a quick fix. This guide walks through every common server error scenario and what to do.

Types of Server Errors You Might See

Server errors in Publlish typically appear as:

"Something went wrong — please try again"
"Server error (500)"
"Unable to save post"
"Network error"
"Request timeout"

These messages indicate Publlish's servers couldn't complete the action — but they don't always tell you why. Here's how to diagnose it.

Cause 1 — Temporary Server Issue

What it is: Publlish's servers had a momentary issue when processing your request.

Fix: Wait 30–60 seconds and try again. Refresh the page first if the error persists. Most transient server errors resolve on their own within a minute.

Cause 2 — Large Media File Causing Timeout

What it is: You're trying to save a post with a large video file and the upload timed out before completing.

Fix: Compress your video file before uploading. A 1080p MP4 at 10–15 Mbps bitrate is ideal for social media — this is significantly smaller than a raw camera file or 4K export. Video upload troubleshooting →

Cause 3 — Browser Extension Conflict

What it is: A browser extension (ad blocker, privacy tool, script blocker) is interfering with Publlish's save action.

Fix: Try saving with extensions disabled, or switch to a different browser. Chrome in incognito mode (which disables most extensions by default) is a quick way to test this. If the post saves without extensions, identify which extension is causing the conflict and whitelist Publlish in its settings.

Cause 4 — Session Expired

What it is: Your Publlish session timed out while you were composing the post — a long drafting session can occasionally cause this.

Fix: Refresh the page and log back in if needed. Before refreshing, copy your caption text so you don't lose it. Then recompose and save.

Cause 5 — Corrupted Media File

What it is: The image or video file you're trying to attach is corrupted or in an unexpected format.

Fix: Try saving the post without media first to confirm the post itself saves. Then re-export the media file from its source (camera, editing software) and try again with the fresh file.

Cause 6 — Channel Connection Issue

What it is: Publlish is trying to validate the post against your channel's settings and encountering an error because the channel connection is broken.

Fix: Go to Channels and check if any channels show a connection warning. Refresh any broken connections, then try saving the post again. Refreshing a channel →

Cause 7 — Publlish System Outage

What it is: Publlish is experiencing a wider system issue affecting multiple users.

Fix: Check if there's a known issue by visiting the Publlish support page or social channels. If it's a system-wide issue, the team will be working on a fix — try again after 15–30 minutes.

Diagnostic Checklist

If you're getting repeated server errors:

[ ] Has a simple retry (wait + refresh) worked?
[ ] Is the media file large? → Compress it
[ ] Are browser extensions active? → Test with them disabled
[ ] Is the channel connection active? → Check Channels page
[ ] Is the issue happening on all posts or just this one? → Isolates media vs. account issue
[ ] Has the session been open for a long time? → Refresh and log in again

Frequently Asked Questions

Why am I getting a server error when saving a post in Publlish? Most server errors are temporary — try refreshing and saving again. If it persists, check for large media files, browser extension conflicts, or a broken channel connection.

Will I lose my post content if I get a server error? Publlish may autosave draft content depending on your interface version. To be safe, copy your caption text before refreshing the page.

How do I know if Publlish is having an outage? Check Publlish's support channels or social media for announcements. If multiple posts are failing simultaneously across different channels, it's likely a platform issue rather than an isolated error.

I fixed the issue but the post still shows an error — what do I do? Sometimes a failed save leaves a post in an error state. Try duplicating the post to create a clean copy, then delete the errored version.