Updating Your Payment Method in Publlish
Learn how to update your credit card or payment method in Publlish — change your billing card, fix a failed payment, and keep your subscription active without interruption.
Keeping your payment method up to date prevents billing failures that can interrupt your subscription. This guide covers how to update your card, what happens when a payment fails, and how to recover a lapsed account.
How to Update Your Payment Method
- Log into your Publlish account
- Go to Settings → Billing
- Find the Payment Method section
- Click Update or Change Card
- Enter your new card details
- Save
Your new card will be used for all future billing. If you have a failed payment pending, updating your card will typically trigger an automatic retry.
What Happens When a Payment Fails
If Publlish can't charge your card — expired card, insufficient funds, or bank decline — here's what typically happens:
- Publlish will attempt to retry the charge automatically over the next few days
- You'll receive an email notification about the failed payment
- If retries continue to fail, your account may be suspended or reverted to the Free plan after a grace period
To fix it quickly: Update your payment method as soon as you receive a failed payment notification. The retry usually processes within 24 hours of updating.
What Happens to Your Account During a Payment Failure
During the retry grace period, your account typically stays active. If the payment ultimately fails and your account reverts to Free:
- Channels over the Free plan limit will be locked
- Scheduled posts to locked channels won't publish
- Your content is preserved — nothing is deleted
Updating your payment method and resubscribing restores full access immediately. What happens when you downgrade →
Frequently Asked Questions
How do I change my credit card in Publlish? Go to Settings → Billing → Payment Method → Update. Enter your new card details and save.
My payment failed — will my scheduled posts still go out? During the grace period, yes. If your account reverts to Free due to non-payment, posts on channels over the Free limit will stop publishing. Update your payment to restore full access.
Does Publlish store my card details? Card details are handled by Publlish's payment processor — Publlish itself does not store raw card numbers. Your details are encrypted and handled according to PCI compliance standards.
Can I pay with PayPal or bank transfer? Payment method options depend on Publlish's current billing setup. Contact Publlish support for alternative payment method options — publlish.com/contact-us →
I updated my card but was still charged to the old one — what do I do? Contact Publlish support with your billing details and they'll investigate.