Publlish Billing FAQ
Answers to the most common billing and payment questions for Publlish — how charges work, what happens if you add or remove accounts, refund policy, invoices, and more.
This is the central reference for all billing-related questions. If you have a billing question that isn't answered here, contact Publlish support at publlish.com/contact-us →
How Billing Works
How does Publlish charge me on the Pro (brand) plan? You're charged $3.99/month for each social media account you connect. If you connect 5 accounts, you pay $19.95/month. If you disconnect one, you pay for 4 from the next billing period.
How does Publlish charge me on an agency plan? Agency plans are flat monthly rates: Starter $45/month (15 accounts), Growth $90/month (30 accounts), Professional $180/month (60 accounts). Additional account packs are $15/month per 5 accounts.
When am I billed? You're billed monthly on the date you first subscribed. For example, if you subscribed on the 15th, you're billed on the 15th of each month.
What currency does Publlish charge in? Publlish charges in USD (US Dollars).
Is VAT or tax added to my bill? Tax treatment depends on your country and entity type. Publlish may add applicable taxes to your invoice based on your billing address.
Adding and Removing Accounts
What happens to my bill when I connect a new social account (Pro plan)? A new $3.99/month charge is added for the new account. The first month may be prorated depending on when in your billing cycle you connect it.
What happens to my bill when I disconnect a social account (Pro plan)? You stop being charged for that account from the next billing period. You won't receive a refund for the current month.
What if I connect and disconnect the same account in the same month? You'll likely be charged for that account for the billing period in which it was connected. Contact support if you believe you've been incorrectly charged.
How do I add more accounts on an agency plan? Add packs of 5 accounts for $15/month per pack from Settings → Billing. Details →
Free Trial
Do I need a credit card for the free trial? No — Publlish's free trials (both Pro and agency plans) require no credit card.
What happens when my trial ends? Your account reverts to the Free plan unless you add payment details and subscribe. Your content and channels are preserved — you just lose access to paid features until you subscribe.
Can I extend my free trial? Contact Publlish support to ask — publlish.com/contact-us →
Invoices and Receipts
Where do I find my invoices? Go to Settings → Billing → Billing History to view and download past invoices and receipts.
Can I add my company name and VAT number to my invoice? Go to Settings → Billing and look for billing information fields where you can add your company details for invoices.
I need an invoice for a specific past payment — where do I find it? All past invoices should be available in Settings → Billing → Billing History. If you can't find one, contact Publlish support.
Refunds
Does Publlish offer refunds? Publlish's refund policy — contact support directly at publlish.com/contact-us → to discuss your situation. Refund eligibility depends on the specifics of your case.
I was charged incorrectly — what do I do? Contact Publlish support immediately with your billing details and a description of the incorrect charge. publlish.com/contact-us →
Annual Billing
Does Publlish offer annual billing? For agency plans, annual billing options are available — contact Publlish for yearly rates. For the brand Pro plan, Publlish's stated policy is to not require annual commitment to give discounts — the $3.99/account rate is available monthly.
Is there a discount for paying annually on agency plans? Contact Publlish for current annual pricing: publlish.com/pricing-for-agencies → or publlish.com/contact-us →
Plan Changes
What happens if I upgrade mid-month? Your new plan activates immediately and billing is typically prorated.
What happens if I downgrade mid-month? Downgrades usually take effect at the end of your current billing period. Full downgrade guide →
Can I switch from the brand Pro plan to an agency plan? Yes — contact Publlish support to facilitate the switch between plan types.